I will never shop with this company again.On June 2, I ordered a toffee color leather recliner and paid through PayPal instant transfer.

The end of June I received a call from Olejo saying they did not have that color so I back-ordered it. I did not hear from them again. I called in early August to check on the order and was told they could not give me the toffee chair. They offered a chocolate color I did not want.

I emailed them to say I would take a red or coffee chair and I was told they did not have a red or coffee chair. On August 11, I sent an email requesting an order cancellation and full refund because they could not fill my order. I received an email August 12 saying they would process my refund and it would take 7 to 10 business days. As of September 6, I still have not received my refund.

I have made numerous phone calls and sent numerous emails always to be told that I will see it any day now. I called again and was told the refund was never processed and that the request would go directly to Accounting for processing. I called the next day and have once again been told that it has been processed and I will see my refund in 5 to 7 business days. The website still says all of the colors for this chair are available.

Outrageous, frustrating experience and I still have not received my refund as of September 6.

This has taken 3 months and is still not resolved!I do not recommend this store.

Monetary Loss: $730.

Had an Experience with Olejo?

Write a review


Terms of Service
Post Comment

You May Also Like

Mypillow - MY EXPERIENCE WAS HORRIBLE ..... Mypillow "This is how my pillow looked after just six months......I washed it after 3 weeks and the case never came clean....The fillings started to unravel inside....I felt it getting smaller..." Read more Home Zone Furniture - HORRIBLE! HORRIBLE! HORRIBLE! Home Zone Furniture "I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home..." Read more MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more